How to Get Started With Online Payments.
Activate your account using the instructions in your email
Register for the Tenant Portal (first-time users only)
Choose your schedule & payment method
Authorize automatic or one‑time payments
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Operations Director
Kelly Jo Funmaker
Operations
Director Funmaker
We’re always looking for ways to better support our residents. By improving how we communicate and introducing tools like the tenant portal, we can make services more transparent, more responsive, and easier to access.”
Need assistance or have questions? Reach out to our Tenant Services team today — we're here to help you feel at home.
📞 Emergency Maintenance Numbers
If urgent assistance is needed, please call:
Tips for Maintaining Your Home – Seasonal reminders and guidance to keep your home safe and in top condition.
Black River Falls
Lead Montana Youngthunder — 608.605.1769
Back-Up: Anthony Knuth — 608.605.1768
Dells / Baraboo / Madison
Lead Alex Stand - 608.387.4380
Back-Up: Reginald Williams, 715.299.0436
Tomah
Lead Christian Bird — 608.343.0515
Back-Up: Nekoosa / Wittenberg – Tony Snowball — 608.343.3742
Tomah / Onalaska / West Salem – Donald Rosin — 608.343.1396
We appreciate your patience and understanding — during storms, staff may be actively responding in the field and unable to answer immediately.
Tenant Portal Access – Pay rent online, review your payment history, and manage your account. (More features coming soon!)
How Salesforce Improves Your Experience
HHCDA has adopted Salesforce, a powerful cloud‑based system, to give tenants better service and support.
Benefits for Tenants:
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Faster Response Times – Work orders and requests are tracked and assigned automatically.
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Real‑Time Updates – Get notified when your requests are received, scheduled, and completed.
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Better Communication – All your interactions with HHCDA are stored in one system, so nothing gets lost.
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Simplified Online Services – Portal access for payments, future document uploads, and community updates.
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Improved Accountability – Every request is documented and monitored for follow‑up.
Have questions or need assistance? Contact us for more information.
Work Order
Having Trouble with a Work Order?
We want every tenant to feel heard and supported. If your maintenance request hasn’t been addressed in a timely manner or you have questions about the process, don’t hesitate to reach out.
Here, you can connect with staff and access their contact information to make the connection easier and more personal. We're here to ensure your home remains safe, functional, and comfortable.
Small repairs matter.
Getting help early can keep small issues from becoming bigger problems.
“It’s amazing having help with things like plumbing or sink leaks—it really makes a difference.”
- Small Homes Resident, Black River Falls