Your Tenant Resource Hub
The HHCDA Tenant Resource Hub is designed to make life easier for our tenants. Here, you can access everything you need to manage your home and stay connected with our team. From important announcements to maintenance tips and online service tools, this is your one‑stop resource for tenant support.
Operations Director
Kelly Jo Funmaker
Operations
Director Funmaker
We’re always looking for ways to better support our residents. By improving how we communicate and introducing tools like the tenant portal, we can make services more transparent, more responsive, and easier to access.”
Need assistance or have questions? Reach out to our Tenant Services team today — we're here to help you feel at home.
What You’ll Find Here:
Tips for Maintaining Your Home – Seasonal reminders and guidance to keep your home safe and in top condition.
Community Announcements – Updates on upcoming inspections, community events, and important notices.
Work Order Requests – Submit and track maintenance requests quickly and easily.
Tenant Portal Access – Pay rent online, review your payment history, and manage your account. (More features coming soon!)
How Salesforce Improves Your Experience
HHCDA has adopted Salesforce, a powerful cloud‑based system, to give tenants better service and support.
Benefits for Tenants:
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Faster Response Times – Work orders and requests are tracked and assigned automatically.
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Real‑Time Updates – Get notified when your requests are received, scheduled, and completed.
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Better Communication – All your interactions with HHCDA are stored in one system, so nothing gets lost.
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Simplified Online Services – Portal access for payments, future document uploads, and community updates.
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Improved Accountability – Every request is documented and monitored for follow‑up.
Have questions or need assistance? Contact us for more information.
Work Order
Having Trouble with a Work Order?
We want every tenant to feel heard and supported. If your maintenance request hasn’t been addressed in a timely manner or you have questions about the process, don’t hesitate to reach out.
Here, you can connect with staff and access their contact information to make the connection easier and more personal. We're here to ensure your home remains safe, functional, and comfortable.
After/Off-hours Tenant Emergency Contacts
Accidents don’t follow a schedule — evenings, weekends, or holidays. Don’t worry, we’ve got you covered. For urgent maintenance needs outside regular hours, contact the following team members:
BRF – Tristian Decorah 1.608.387.6728
Lacrosse, West Salem/Onalaska, Tomah, Nekoosa, Wittenberg – Christian Bird 1.608.343.0515
WI Dells, Madison – Gabriel Funmaker 1.608.343.1364
Small repairs matter.
Getting help early can keep small issues from becoming bigger problems.
“It’s amazing having help with things like plumbing or sink leaks—it really makes a difference.”
- Small Homes Resident, Black River Falls