Your Tenant Resource Hub
The HHCDA Tenant Resource Hub is designed to make life easier for our tenants. Here, you can access everything you need to manage your home and stay connected with our team. From important announcements to maintenance tips and online service tools, this is your one‑stop resource for tenant support.
What You’ll Find Here:
Tips for Maintaining Your Home – Seasonal reminders and guidance to keep your home safe and in top condition.
Community Announcements – Updates on upcoming inspections, community events, and important notices.
Work Order Requests – Submit and track maintenance requests quickly and easily.
Tenant Portal Access – Pay rent online, review your payment history, and manage your account. (More features coming soon!)
Operations Director
Raven Rosin
Operations
Director Rosin
“For over 16 years, I’ve been proud to serve with HHCDA—working every day to ensure our tenants and tribal members feel supported, heard, and valued. Our homes and programs are more than services—they’re foundations for stronger families, deeper roots, and lasting community well-being.”
Need assistance or have questions? Reach out to our Tenant Services team today — we're here to help you feel at home.
How Salesforce Improves Your Experience
HHCDA has adopted Salesforce, a powerful cloud‑based system, to give tenants better service and support.
Benefits for Tenants:
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Faster Response Times – Work orders and requests are tracked and assigned automatically.
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Real‑Time Updates – Get notified when your requests are received, scheduled, and completed.
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Better Communication – All your interactions with HHCDA are stored in one system, so nothing gets lost.
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Simplified Online Services – Portal access for payments, future document uploads, and community updates.
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Improved Accountability – Every request is documented and monitored for follow‑up.
Have questions or need assistance? Contact us for more information.
Work Order
Having Trouble with a Work Order?
We want every tenant to feel heard and supported. If your maintenance request hasn’t been addressed in a timely manner or you have questions about the process, don’t hesitate to reach out.
Here, you can connect with staff and access their contact information to make the connection easier and more personal. We're here to ensure your home remains safe, functional, and comfortable.
After/Off-hours Tenant Emergency Contacts
Accidents don’t follow a schedule — evenings, weekends, or holidays. Don’t worry, we’ve got you covered. For urgent maintenance needs outside regular hours, contact the following team members:
BRF – Tristian Decorah 1.608.387.6728
Lacrosse, West Salem/Onalaska, Tomah, Nekoosa, Wittenberg – Christian Bird 1.608.343.0515
WI Dells, Madison – Gabriel Funmaker 1.608.343.1364
Tips for Maintaining Your Home
Protect Your Pipes: What NOT to Flush
Keeping our plumbing systems clear is a team effort! To avoid costly clogs, backups, and emergency repairs, do not flush the following items—even if the packaging says “flushable”:
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❌ Sanitary pads or tampons
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❌ Baby wipes or “flushable” wipes
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❌ Paper towels or cleaning wipes
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❌ Diapers or incontinence products
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❌ Cotton balls, swabs, or dental floss
Only toilet paper should be flushed. Everything else goes in the trash.
💡 Tip: If you’re ever unsure, throw it away—don’t flush it!
If you notice slow drains, gurgling toilets, or any backup, submit a work order right away.
Fall Home Maintenance Tips: Get Ready for Winter
As the temperatures drop, taking a few steps now can help you protect your home, stay safe, and save on energy costs this winter. Here are some quick tips:
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Check Your Windows & Doors
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Look for drafts and report any broken seals or gaps to maintenance.
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Use curtains or weather‑stripping to keep the warmth inside.
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Prepare Your Heating System
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Change your furnace filter if accessible.
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Make sure vents are clear of furniture or rugs for even heating.
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Protect Your Pipes
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Keep your home warm to prevent pipes from freezing.
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Open cabinet doors under sinks on very cold nights to let warm air circulate.
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Test Smoke & Carbon Monoxide Detectors
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Safety first! Notify maintenance if batteries need replacing.
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Outdoor Readiness
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Remove any items from porches or around the home that could be damaged by snow or ice.
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If you notice drainage issues or leaks, report them before the first snow.
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Plan for Storms
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Keep a small supply of bottled water, flashlights, and blankets handy in case of power outages.
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Make sure HHCDA has your current contact information for weather and emergency notifications.
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If you notice any issues—like drafts, leaks, heating concerns, or safety hazards—please submit a work order right away. Our maintenance team is here to keep your home safe and comfortable.